Frequently asked questions
Have more questions? Contact us.
Does submitting the booking form confirm my booking?
No. Submitting the form is a request for consultation. Our expert will review your details, check availability and eligibility, and then guide you through the confirmation process.
Is visa approval guaranteed if I book through Vertex Trips?
Visa approval is not guaranteed, as it is solely at the discretion of the respective embassy or consulate.
However, we provide expert guidance and AI-assisted document checks to improve application accuracy and readiness.
How soon will I be contacted after submitting the form?
You will usually be contacted within 24 working hours by a dedicated travel or visa consultant.
What information should I keep ready before booking?
For faster processing, keep the following ready:
- Passport details
- Preferred travel dates
- Destination country
- Number of travellers
- Visa type (if applicable)
Can I book customised or tailor-made travel packages?
Yes. We specialise in fully customised international travel based on your budget, interests, and travel style. No fixed templates are used.
Do you offer only international travel services?
Our primary focus is international travel and visa assistance, including Europe, USA, UK, Switzerland, and worldwide destinations.
Will I get a dedicated travel advisor?
Yes. Every booking request is handled by a dedicated advisor who will assist you before, during, and after your journey.
How does AI help in the booking process?
AI tools assist us in:
- Faster enquiry sorting
- Document readiness checks
- Itinerary optimisation
All decisions and recommendations are expert-reviewed before being shared with you.
Are prices shown on the website final?
Prices, where mentioned, are indicative only and may change based on availability, travel dates, and personal requirements. Final pricing is shared after consultation.
Is my personal information safe?
Yes. Your information is handled securely and used only for service delivery, as outlined in our Privacy Policy.
Can I cancel or modify my booking request?
Yes. Booking requests can be modified or withdrawn before confirmation. Cancellation terms apply once services are confirmed.
How do I get immediate assistance?
For urgent queries, you can:
- 💬 WhatsApp us
- 📞 Call our support team
- 📧 Email us directly
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Important Disclaimer
Submitting a booking request does not confirm travel arrangements or visa approval. All services are subject to eligibility, availability, and embassy regulations.